{"id":3059,"date":"2023-11-27T08:36:54","date_gmt":"2023-11-27T07:36:54","guid":{"rendered":"https:\/\/new.slsp.ch\/swisscovery-questions-de-facturation\/"},"modified":"2024-04-12T13:47:11","modified_gmt":"2024-04-12T11:47:11","slug":"swisscovery-questions-de-facturation","status":"publish","type":"page","link":"https:\/\/new.slsp.ch\/fr\/swisscovery-questions-de-facturation\/","title":{"rendered":"swisscovery Questions de facturation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3059\" class=\"elementor elementor-3059 elementor-246\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-766b61e1 e-flex e-con-boxed e-con e-parent\" data-id=\"766b61e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b695133 elementor-widget elementor-widget-heading\" data-id=\"4b695133\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ sur les factures swisscovery<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5865bdd textlink elementor-widget elementor-widget-text-editor\" data-id=\"5865bdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous avez une question concernant une facture, vous vous demandez pourquoi vous recevez une facture de SLSP SA ou vous vous demandez \u00e0 qui vous pouvez vous adresser ?<\/p>\n<p>Nous avons rassembl\u00e9 ci-dessous diff\u00e9rentes questions et r\u00e9ponses concernant les factures de swisscovery.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e9081a1 e-flex e-con-boxed e-con e-child\" data-id=\"1e9081a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2db7edb button elementor-widget elementor-widget-button\" data-id=\"2db7edb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#fragen\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\"><g id=\"Icon-arrow-down\"><style type=\"text\/css\">\t.anchor{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path id=\"Vector\" class=\"anchor\" d=\"M12.25 6V18.5M12.25 18.5L6.25 12.5M12.25 18.5L18.25 12.5\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Questions sur les factures<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e58ce8a button elementor-widget elementor-widget-button\" data-id=\"3e58ce8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#direkterkontakt\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"25\" viewBox=\"0 0 24 25\"><g id=\"Icon-arrow-down\"><style type=\"text\/css\">\t.anchor{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path id=\"Vector\" class=\"anchor\" d=\"M12.25 6V18.5M12.25 18.5L6.25 12.5M12.25 18.5L18.25 12.5\"><\/path><\/g><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact direct avec SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-270158f9 e-flex e-con-boxed e-con e-parent\" data-id=\"270158f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8a0359 elementor-widget elementor-widget-menu-anchor\" data-id=\"e8a0359\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"fragen\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fa1a178 elementor-widget elementor-widget-heading\" data-id=\"4fa1a178\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions sur les factures<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-290c27b textlink elementor-widget elementor-widget-text-editor\" data-id=\"290c27b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous trouverez ci-dessous diff\u00e9rentes questions et r\u00e9ponses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c33028a e-flex e-con-boxed e-con e-parent\" data-id=\"4c33028a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-759873b4 elementor-widget elementor-widget-n-accordion\" data-id=\"759873b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1970\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1970\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pourquoi est-ce que je re\u00e7ois une facture de la SLSP ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1970\" class=\"elementor-element elementor-element-6cc96b03 e-con-full e-flex e-con e-child\" data-id=\"6cc96b03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5586d06d textlink elementor-widget elementor-widget-text-editor\" data-id=\"5586d06d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ces derniers mois, vous avez achet\u00e9 des services payants sur <a href=\"https:\/\/swisscovery.slsp.ch\/\">www.swisscovery.slsp.ch<\/a> et, le cas \u00e9ch\u00e9ant, vous avez re\u00e7u des rappels qui vous sont maintenant factur\u00e9s par la SLSP. La SLSP g\u00e8re la plateforme swisscovery pour le compte de 500 biblioth\u00e8ques en Suisse et s&rsquo;occupe de la facturation en leur nom.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1971\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1971\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00c0 quelle fr\u00e9quence vais-je recevoir une facture pour des services payants sur swisscovery ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-ec3cdeb e-flex e-con-boxed e-con e-child\" data-id=\"ec3cdeb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-b35b928 e-flex e-con-boxed e-con e-child\" data-id=\"b35b928\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-43989e3 e-flex e-con-boxed e-con e-child\" data-id=\"43989e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1971\" class=\"elementor-element elementor-element-6676a30 e-flex e-con-boxed e-con e-child\" data-id=\"6676a30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-084cd06 textlink elementor-widget elementor-widget-text-editor\" data-id=\"084cd06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La facturation par le SLSP est mensuelle et se r\u00e9f\u00e8re toujours aux services payants que vous avez obtenus sur swisscovery au cours de l&rsquo;avant-dernier mois (c&rsquo;est-\u00e0-dire en mai pour mars).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1972\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1972\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment payer la facture ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1972\" class=\"elementor-element elementor-element-d60d608 e-flex e-con-boxed e-con e-child\" data-id=\"d60d608\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1972\" class=\"elementor-element elementor-element-d7915d3 e-flex e-con-boxed e-con e-child\" data-id=\"d7915d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfff659 textlink elementor-widget elementor-widget-text-editor\" data-id=\"cfff659\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour r\u00e9gler les frais, utilisez la facture QR que vous avez re\u00e7ue par e-mail. Vous pouvez payer la QR-facture avec votre application de banque mobile ou via l&rsquo;e-banking. Le code QR contient toutes les informations pertinentes n\u00e9cessaires \u00e0 la proc\u00e9dure de paiement. Veuillez noter que si vous saisissez manuellement les donn\u00e9es de paiement, vous devez imp\u00e9rativement indiquer le num\u00e9ro de r\u00e9f\u00e9rence. Les paiements sans indication du num\u00e9ro de r\u00e9f\u00e9rence ne peuvent pas \u00eatre attribu\u00e9s et doivent \u00eatre rembours\u00e9s. Votre facture reste impay\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1973\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1973\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment payer une QR-facture si vous n'utilisez ni le mobile ni l'e-banking ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1973\" class=\"elementor-element elementor-element-0f40ca4 e-flex e-con-boxed e-con e-child\" data-id=\"0f40ca4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1973\" class=\"elementor-element elementor-element-966bbc5 e-flex e-con-boxed e-con e-child\" data-id=\"966bbc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2397e66 textlink elementor-widget elementor-widget-text-editor\" data-id=\"2397e66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le code QR pour le mobile et l&rsquo;e-banking est une fonction suppl\u00e9mentaire sur la facture. Il fonctionne toutefois comme un bulletin de versement traditionnel. Il contient toutes les informations n\u00e9cessaires telles que le destinataire du paiement, le compte, le num\u00e9ro de r\u00e9f\u00e9rence, la devise, le montant, etc. La facture peut donc \u00e9galement \u00eatre r\u00e9gl\u00e9e avec les m\u00e9thodes de paiement habituelles. Sans mobile ni e-banking, la facture peut \u00eatre pay\u00e9e au guichet d&rsquo;une filiale de La Poste Suisse ou par ordre de paiement dans une enveloppe adress\u00e9e \u00e0 la banque.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1974\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1974\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je continuer \u00e0 payer mes frais directement \u00e0 la biblioth\u00e8que ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1974\" class=\"elementor-element elementor-element-3aa37b7 e-flex e-con-boxed e-con e-child\" data-id=\"3aa37b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1974\" class=\"elementor-element elementor-element-514ab99 e-flex e-con-boxed e-con e-child\" data-id=\"514ab99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bbc0c4 textlink elementor-widget elementor-widget-text-editor\" data-id=\"4bbc0c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans les biblioth\u00e8ques o\u00f9 cela \u00e9tait possible jusqu&rsquo;\u00e0 pr\u00e9sent, vous pourrez en g\u00e9n\u00e9ral continuer \u00e0 payer vos droits directement sur place. Veuillez vous renseigner au pr\u00e9alable pour savoir si ce service est encore propos\u00e9. Une fois factur\u00e9s par le SLSP, les frais ne peuvent toutefois plus \u00eatre r\u00e9gl\u00e9s sur place et doivent \u00eatre pay\u00e9s via une facture QR. Les biblioth\u00e8ques ont uniquement acc\u00e8s \u00e0 la plateforme de la biblioth\u00e8que, mais pas au syst\u00e8me de facturation central du SLSP.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1975\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1975\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je payer mes frais directement \u00e0 SLSP ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1975\" class=\"elementor-element elementor-element-5e66581 e-flex e-con-boxed e-con e-child\" data-id=\"5e66581\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1975\" class=\"elementor-element elementor-element-df4d353 e-flex e-con-boxed e-con e-child\" data-id=\"df4d353\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-033afba textlink elementor-widget elementor-widget-text-editor\" data-id=\"033afba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Malheureusement, cela n&rsquo;est pas possible. La SLSP est un prestataire de services pour les biblioth\u00e8ques scientifiques et universitaires en Suisse et ne g\u00e8re pas son propre guichet client\u00e8le.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1976\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1976\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00c0 qui dois-je m'adresser si quelque chose ne va pas sur la facture ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1976\" class=\"elementor-element elementor-element-4b5aabd e-flex e-con-boxed e-con e-child\" data-id=\"4b5aabd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1976\" class=\"elementor-element elementor-element-4e1d0d4 e-flex e-con-boxed e-con e-child\" data-id=\"4e1d0d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6e79c9 textlink elementor-widget elementor-widget-text-editor\" data-id=\"f6e79c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour toute question relative \u00e0 un poste de la facture, veuillez vous adresser directement \u00e0 la biblioth\u00e8que mentionn\u00e9e dans le poste correspondant sur la facture. Les r\u00e9clamations seront re\u00e7ues par la biblioth\u00e8que responsable dans les 30 jours suivant l&rsquo;envoi de la facture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1977\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1977\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pourquoi les services de diff\u00e9rentes biblioth\u00e8ques figurent-ils sur la facture ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1977\" class=\"elementor-element elementor-element-522c724 e-flex e-con-boxed e-con e-child\" data-id=\"522c724\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1977\" class=\"elementor-element elementor-element-ffcb905 e-flex e-con-boxed e-con e-child\" data-id=\"ffcb905\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d29736d textlink elementor-widget elementor-widget-text-editor\" data-id=\"d29736d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le SLSP \u00e9tablit une facture globale pour les services payants des biblioth\u00e8ques affili\u00e9es \u00e0 swisscovery. La facture indique la biblioth\u00e8que aupr\u00e8s de laquelle la prestation correspondante a \u00e9t\u00e9 achet\u00e9e. Il se peut toutefois que certaines prestations des biblioth\u00e8ques ne figurent pas sur la facture, car elles ne font pas partie de swisscovery et\/ou sont factur\u00e9es directement par les biblioth\u00e8ques.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1978\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1978\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quels sont les services payants sur swisscovery ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1978\" class=\"elementor-element elementor-element-4b0a5db e-flex e-con-boxed e-con e-child\" data-id=\"4b0a5db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1978\" class=\"elementor-element elementor-element-6b3b82c e-flex e-con-boxed e-con e-child\" data-id=\"6b3b82c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7a460 textlink elementor-widget elementor-widget-text-editor\" data-id=\"9b7a460\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Consultez pour cela le r\u00e8glement des frais. Veuillez noter que les biblioth\u00e8ques affili\u00e9es \u00e0 swisscovery d\u00e9terminent individuellement quels services sur swisscovery elles facturent \u00e0 leurs client\u00b7x\u00b7e\u00b7s et \u00e0 quelles conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1979\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1979\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Mes coordonn\u00e9es sont incorrectes. Comment puis-je les corriger ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1979\" class=\"elementor-element elementor-element-925b99e e-flex e-con-boxed e-con e-child\" data-id=\"925b99e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1979\" class=\"elementor-element elementor-element-3f83455 e-flex e-con-boxed e-con e-child\" data-id=\"3f83455\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8403b4b textlink elementor-widget elementor-widget-text-editor\" data-id=\"8403b4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous devez modifier vos donn\u00e9es personnelles (par exemple votre adresse postale, votre adresse e-mail pour la facturation) directement dans votre compte <a href=\"https:\/\/eduid.ch\/\">Switch edu-ID<\/a>. Les biblioth\u00e8ques ne peuvent pas modifier vos donn\u00e9es personnelles. La facture vous sera envoy\u00e9e par e-mail. Votre adresse postale pr\u00e9f\u00e9r\u00e9e y est imprim\u00e9e. Vous pouvez la configurer sur la plateforme d&rsquo;enregistrement. Vous pouvez choisir d&rsquo;utiliser votre adresse de bureau ou votre adresse priv\u00e9e comme adresse postale pr\u00e9f\u00e9r\u00e9e (<a href=\"https:\/\/registration.slsp.ch\/library-card\/?lang=de\">swisscovery \u2013 Verwaltung von Bibliotheksausweisen<\/a>). Si vous souhaitez modifier les coordonn\u00e9es des comptes institutionnels, veuillez vous adresser \u00e0 <a href=\"https:\/\/libraries.swisscovery.help\/?\">votre biblioth\u00e8que<\/a> et mentionner l&rsquo;ID utilisateur dans votre demande. Les comptes institutionnels ne sont pas g\u00e9r\u00e9s par un compte Switch edu-ID.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19710\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"11\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19710\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Je re\u00e7ois mes factures et mes e-mails de SLSP en anglais. Comment puis-je les recevoir en fran\u00e7ais ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19710\" class=\"elementor-element elementor-element-ebde4ac e-flex e-con-boxed e-con e-child\" data-id=\"ebde4ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19710\" class=\"elementor-element elementor-element-9c8d11b e-flex e-con-boxed e-con e-child\" data-id=\"9c8d11b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5911a36 textlink elementor-widget elementor-widget-text-editor\" data-id=\"5911a36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vous pouvez modifier votre langue pr\u00e9f\u00e9r\u00e9e dans votre compte <a href=\"https:\/\/eduid.ch\/\">Switch edu-ID<\/a>. SLSP utilise la langue pr\u00e9f\u00e9r\u00e9e enregistr\u00e9e sous \u00ab\u00a0Donn\u00e9es personnelles\u00a0\u00bb pour la correspondance avec vous. Pour un compte institutionnel, veuillez vous adresser \u00e0 <a href=\"https:\/\/libraries.swisscovery.help\/?\">votre biblioth\u00e8que<\/a>, car ces comptes ne sont pas g\u00e9r\u00e9s par un compte Switch edu-ID.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19711\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"12\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19711\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Que se passe-t-il si je ne paie pas une facture ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19711\" class=\"elementor-element elementor-element-9ca48c1 e-flex e-con-boxed e-con e-child\" data-id=\"9ca48c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19711\" class=\"elementor-element elementor-element-067f3ca e-flex e-con-boxed e-con e-child\" data-id=\"067f3ca\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e9aec8 textlink elementor-widget elementor-widget-text-editor\" data-id=\"8e9aec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si SLSP ne re\u00e7oit pas de paiement de votre part \u00e0 l&rsquo;expiration du d\u00e9lai de paiement, elle vous enverra un rappel. Si vous ne payez pas dans les 30 jours, vous recevrez un dernier rappel. Si le paiement n&rsquo;est toujours pas re\u00e7u, la biblioth\u00e8que aupr\u00e8s de laquelle les frais ont \u00e9t\u00e9 encourus se r\u00e9serve le droit de bloquer temporairement votre acc\u00e8s \u00e0 swisscovery jusqu&rsquo;\u00e0 ce que le paiement soit effectu\u00e9. Si vous ne parvenez pas \u00e0 r\u00e9gler le montant d\u00fb dans le dernier d\u00e9lai, veuillez vous adresser directement \u00e0 la biblioth\u00e8que indiqu\u00e9e.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19712\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"13\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19712\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> J'ai pay\u00e9 trop ou deux fois. \u00c0 qui dois-je m'adresser ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19712\" class=\"elementor-element elementor-element-bc3f6bb e-flex e-con-boxed e-con e-child\" data-id=\"bc3f6bb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19712\" class=\"elementor-element elementor-element-ecfdb24 e-flex e-con-boxed e-con e-child\" data-id=\"ecfdb24\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21712a9 textlink elementor-widget elementor-widget-text-editor\" data-id=\"21712a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez contacter la biblioth\u00e8que qui vous a factur\u00e9 les frais. Elle vous fournira un formulaire de remboursement pour les paiements exc\u00e9dentaires. Pour des raisons de protection des donn\u00e9es, la SLSP ne re\u00e7oit aucune information sur les comptes des personnes qui effectuent des versements. Les remboursements peuvent \u00eatre effectu\u00e9s apr\u00e8s r\u00e9ception de vos informations bancaires et apr\u00e8s v\u00e9rification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19713\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"14\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19713\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je voir un aper\u00e7u de mes services payants ouverts et r\u00e9gl\u00e9s dans mon compte swisscovery ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19713\" class=\"elementor-element elementor-element-85ab18b e-flex e-con-boxed e-con e-child\" data-id=\"85ab18b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19713\" class=\"elementor-element elementor-element-062ed8f e-flex e-con-boxed e-con e-child\" data-id=\"062ed8f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36b87af textlink elementor-widget elementor-widget-text-editor\" data-id=\"36b87af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dans swisscovery, vous pouvez voir les frais associ\u00e9s \u00e0 votre compte sous : <strong>Mon compte &gt; Frais<\/strong>. Les frais affich\u00e9s ici peuvent encore \u00eatre pay\u00e9s directement \u00e0 la biblioth\u00e8que (si la biblioth\u00e8que propose ce service).<strong> Une fois factur\u00e9s et pay\u00e9s, les frais ne sont plus affich\u00e9s<\/strong>, car ces frais sont transf\u00e9r\u00e9s dans le syst\u00e8me de gestion financi\u00e8re de la SLSP et trait\u00e9s \u00e0 partir de l\u00e0.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19714\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"15\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19714\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Comment payer la facture depuis l'\u00e9tranger ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19714\" class=\"elementor-element elementor-element-6e83598 e-flex e-con-boxed e-con e-child\" data-id=\"6e83598\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19714\" class=\"elementor-element elementor-element-6fb242a e-flex e-con-boxed e-con e-child\" data-id=\"6fb242a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b3e90b textlink elementor-widget elementor-widget-text-editor\" data-id=\"3b3e90b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLSP recommande d&rsquo;effectuer les virements en CHF. Le montant ouvert est d\u00fb net en CHF. Les frais de paiement \u00e0 l&rsquo;\u00e9tranger sont enti\u00e8rement \u00e0 votre charge. Pour que le SLSP, respectivement la biblioth\u00e8que, re\u00e7oive la totalit\u00e9 du montant et puisse ainsi vous cr\u00e9diter correctement, les donn\u00e9es mentionn\u00e9es sur la facture doivent \u00eatre reprises correctement. S&rsquo;il ne vous est pas possible de transf\u00e9rer le montant en CHF, veuillez prendre contact avec la biblioth\u00e8que o\u00f9 les frais ont \u00e9t\u00e9 engag\u00e9s.<br \/>SLSP recommande, comme alternative aux paiements co\u00fbteux \u00e0 l&rsquo;\u00e9tranger, de payer les factures dans un bureau de poste de l&rsquo;entreprise postale nationale \u00ab\u00a0La Poste\u00a0\u00bb en Suisse. Le paiement d&rsquo;une facture QR y est possible sans probl\u00e8me.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19715\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"16\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19715\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> J'ai supprim\u00e9 ma facture par erreur \/ Je n'ai jamais re\u00e7u de facture. O\u00f9 puis-je obtenir une copie ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19715\" class=\"elementor-element elementor-element-17c1d60 e-flex e-con-boxed e-con e-child\" data-id=\"17c1d60\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19715\" class=\"elementor-element elementor-element-96fbad5 e-flex e-con-boxed e-con e-child\" data-id=\"96fbad5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ed535 textlink elementor-widget elementor-widget-text-editor\" data-id=\"e6ed535\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Veuillez envoyer un e-mail \u00e0 <a href=\"mailto:swisscovery@slsp.ch\">swisscovery@slsp.ch<\/a> avec vos coordonn\u00e9es pour recevoir une nouvelle facture. Veuillez vous assurer au pr\u00e9alable que l&rsquo;e-mail de facturation avec l&rsquo;exp\u00e9diteur SLSP ne se trouve pas dans votre dossier de courrier ind\u00e9sirable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19716\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"17\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19716\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Je n'ai jamais re\u00e7u de facture ou de rappel de paiement et maintenant je re\u00e7ois soudainement un troisi\u00e8me rappel, frais inclus. Comment cela se fait-il ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19716\" class=\"elementor-element elementor-element-21bd2c0 e-flex e-con-boxed e-con e-child\" data-id=\"21bd2c0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19716\" class=\"elementor-element elementor-element-b467baa e-flex e-con-boxed e-con e-child\" data-id=\"b467baa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85cfd2e textlink elementor-widget elementor-widget-text-editor\" data-id=\"85cfd2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>SLSP n&rsquo;envoie qu&rsquo;un premier et un deuxi\u00e8me rappel de paiement. Si vous avez re\u00e7u un rappel de paiement sans facture pr\u00e9alable, veuillez v\u00e9rifier le dossier de courrier ind\u00e9sirable de l&rsquo;adresse \u00e9lectronique d\u00e9finie comme adresse \u00e9lectronique pr\u00e9f\u00e9r\u00e9e dans votre compte <a href=\"https:\/\/eduid.ch\/\">Switch edu-ID <\/a>. SLSP envoie les factures ou les rappels de paiement uniquement par e-mail et non par courrier.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-19717\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"18\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-19717\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Pourquoi est-ce que je re\u00e7ois un rappel de paiement alors que j'ai pay\u00e9 la facture il y a quelques jours ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\"><style type=\"text\/css\">\t.top{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path d=\"M6 15L12 9L18 15\" class=\"top\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"22\" height=\"22\" viewBox=\"0 0 22 22\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><g id=\"Icon-nav-arrow-down\"><path id=\"Vector\" class=\"st1\" d=\"M5.5 8.25L11 13.75L16.5 8.25\"><\/path><\/g><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19717\" class=\"elementor-element elementor-element-6ff6e27 e-flex e-con-boxed e-con e-child\" data-id=\"6ff6e27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-19717\" class=\"elementor-element elementor-element-ec8514a e-flex e-con-boxed e-con e-child\" data-id=\"ec8514a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a65c7b8 textlink elementor-widget elementor-widget-text-editor\" data-id=\"a65c7b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il peut s&rsquo;\u00e9couler quelques jours avant qu&rsquo;un paiement re\u00e7u soit enregistr\u00e9 par SLSP. Il peut donc y avoir des chevauchements pendant cette p\u00e9riode. Si vous avez pay\u00e9 la facture dans son int\u00e9gralit\u00e9 et que vous avez fourni des informations de paiement correctes, vous pouvez consid\u00e9rer les rappels de paiement re\u00e7us comme sans objet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64848f4f e-flex e-con-boxed e-con e-parent\" data-id=\"64848f4f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1eca33ce elementor-widget__width-inherit elementor-widget elementor-widget-menu-anchor\" data-id=\"1eca33ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"direkterkontakt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4175c873 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"4175c873\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vous n'avez pas trouv\u00e9 de r\u00e9ponse \u00e0 votre question ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a960b6c elementor-widget__width-inherit textlink elementor-widget elementor-widget-text-editor\" data-id=\"a960b6c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous n&rsquo;avez pas trouv\u00e9 de r\u00e9ponse \u00e0 votre question dans les questions-r\u00e9ponses ci-dessus, nous vous invitons \u00e0 nous contacter via le formulaire de contact.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7993314b e-con-full e-flex e-con e-child\" data-id=\"7993314b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64d99d03 elementor-widget elementor-widget-button\" data-id=\"64d99d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/new.slsp.ch\/fr\/formulaire-de-contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Ebene_1\" x=\"0px\" y=\"0px\" viewBox=\"0 0 42 42\" style=\"enable-background:new 0 0 42 42;\" xml:space=\"preserve\"><style type=\"text\/css\">\t.st1{fill:none;stroke:#4E4A99;stroke-width:2;stroke-linecap:square;}<\/style><path class=\"st1\" d=\"M10.5,21h19.6 M32.4,21L21.9,10.5 M32.4,21L21.9,31.5\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ sur les factures swisscovery Vous avez une question concernant une facture, vous vous demandez pourquoi vous recevez une facture de SLSP SA ou vous vous demandez \u00e0 qui vous pouvez vous adresser ? Nous avons rassembl\u00e9 ci-dessous diff\u00e9rentes questions et r\u00e9ponses concernant les factures de swisscovery. Questions sur les factures Contact direct avec SLSP [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3059","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/pages\/3059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/comments?post=3059"}],"version-history":[{"count":42,"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/pages\/3059\/revisions"}],"predecessor-version":[{"id":5852,"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/pages\/3059\/revisions\/5852"}],"wp:attachment":[{"href":"https:\/\/new.slsp.ch\/fr\/wp-json\/wp\/v2\/media?parent=3059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}