{"id":3056,"date":"2023-11-27T08:36:54","date_gmt":"2023-11-27T07:36:54","guid":{"rendered":"https:\/\/new.slsp.ch\/swisscovery-invoice-questions\/"},"modified":"2024-04-12T13:43:11","modified_gmt":"2024-04-12T11:43:11","slug":"swisscovery-invoice-questions","status":"publish","type":"page","link":"https:\/\/new.slsp.ch\/en\/swisscovery-invoice-questions\/","title":{"rendered":"swisscovery invoice questions"},"content":{"rendered":"\t\t
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FAQ on swisscovery invoices<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Do you have a question about an invoice, are you wondering why you are receiving an invoice from SLSP AG or are you wondering who you can contact?<\/p>

We have compiled various questions and answers about swisscovery invoices below.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\tDirect contact with SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Questions about invoices<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Various questions and answers are listed below.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Why do I receive an invoice from the SLSP? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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In recent months, you have purchased fee-based services on www.swisscovery.slsp.ch<\/a> and may have received reminders, which are now being invoiced to you via SLSP. SLSP operates the swisscovery platform on behalf of 500 libraries in Switzerland and handles invoicing on their behalf.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How often will I receive an invoice for chargeable services on swisscovery? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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SLSP issues invoices on a monthly basis for the fee-based services you have purchased on swisscovery in the month before last (i.e. in May for March).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I pay the invoice? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Use the QR-bill you received by e-mail to pay the fees. You can pay the QR-bill with your mobile banking app or via e-banking. The QR code contains all the relevant information required for the payment process. Please note that if you enter the payment details manually, you must enter the reference number. Payments without the reference number cannot be allocated and must be refunded. Your invoice will remain unpaid.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can you pay a QR-bill if you don't use mobile or e-banking? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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The QR code for mobile and e-banking is an additional function on the invoice. However, it works like a conventional payment slip. It contains all the necessary information such as payee, account, reference number, currency, amount, etc. This means that the invoice can also be paid using the existing payment methods. Without mobile and e-banking, the bill can be paid at the counter of a Swiss Post branch or by payment order in an envelope to the bank.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I continue to pay my fees directly at the library? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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In libraries where this was previously possible, you will generally still be able to pay your fees directly on site. Please enquire in advance whether this service is still offered. However, once the SLSP has invoiced fees, they can no longer be paid on site and must be paid via QR-bill. The libraries only have access to the library platform, but no access to the SLSP’s central invoicing system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I pay my fees directly to SLSP? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Unfortunately, this is not possible. The SLSP is a service provider for academic and university libraries in Switzerland and does not operate its own customer desk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Who do I contact if something is wrong on the invoice? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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If you have any questions about individual invoice items, please contact the library listed on the invoice under the relevant item directly. Complaints will be accepted by the library responsible within 30 days of the invoice being sent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why are services from different libraries listed on the invoice? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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The SLSP issues a collective invoice for chargeable services provided by the libraries affiliated to swisscovery. The invoice shows from which library the corresponding service was obtained. However, it is possible that individual library services are not listed on the invoice, as these are not part of swisscovery and\/or are invoiced directly by the libraries.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which services on swisscovery are subject to a fee? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Consult the fee schedule for this. Please note that the libraries connected to swisscovery determine individually which services on swisscovery they pass on to library customers and on what terms.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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My contact details are incorrect. How do I correct this? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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You must adjust your personal data (e.g. postal address, e-mail for sending invoices) directly in your Switch edu-ID Konto<\/a>. Libraries cannot edit your personal details. The invoice will be sent to you by e-mail. Your preferred postal address is printed on it. You can set this on the registration platform. You can choose whether you would like to use your office or private address as your preferred postal address (swisscovery \u2013 Verwaltung von Bibliotheksausweisen<\/a>). If you wish to change the contact details of institutional accounts, please contact your library<\/a> and include the user ID in your enquiry. Institution accounts are not managed via a Switch edu-ID account.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I receive my invoices and emails from SLSP in English. How can I receive them in German? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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You can edit your preferred language in your Switch edu-ID<\/a> account. SLSP will use the preferred language entered under “Personal data” for correspondence with you. If you have an institutional account, please contact your library<\/a>, as these accounts are not managed via a Switch edu-ID account.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What happens if I do not pay an invoice? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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If no payment is received by SLSP after the payment deadline has expired, SLSP will send you a payment reminder. If you fail to comply with the payment reminder, you will receive a final reminder after 30 days. If payment is still not received, the library that incurred the fees reserves the right to temporarily block your access to swisscovery until payment has been made. If you are unable to pay the outstanding amount within the final deadline, please contact the library in question directly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I have paid too much or paid twice. Who should I contact? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Please contact the library where the fees were incurred. They will provide you with a refund form for overpayments. For data protection reasons, the SLSP does not receive any account information from the payers. After receiving your account information, refunds can be made after appropriate verification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I see an overview of my outstanding and settled chargeable services in my swisscovery account? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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In swisscovery you can view the fees associated with your account under: My account > Fees.<\/strong> The fees shown here can still be paid directly in the library (if the library offers this service). Fees that have already been invoiced and paid are no longer displayed<\/strong>, as these fees are transferred to the SLSP financial management system and processed from there.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I pay the invoice from abroad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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The SLSP recommends that transfers be made in CHF. The outstanding amount is due net in CHF. Charges for foreign payments will be charged to you in full. To ensure that the SLSP or the library receives the full amount and that you are credited correctly, the details on the invoice must be correct. If it is not possible for you to transfer the amount in CHF, please contact the library where the fees were incurred.<\/p>

SLSP recommends paying invoices at a post office of the state postal service “Die Post” in Switzerland as an alternative to expensive foreign payments. It is easy to pay a QR-bill there.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I have deleted my invoice by mistake \/ I have never received an invoice. Where can I get a copy? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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Please send an e-mail to swisscovery@slsp.ch<\/a> with your contact details to receive a new invoice. Before doing so, please make sure that the invoice e-mail with sender SLSP is not in your spam folder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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I have never received an invoice or a payment reminder and now I am suddenly receiving a third reminder including a fee. How can this be? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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SLSP only sends a first and a second payment reminder. If you have received a payment reminder without a previous invoice, please check your spam folder of the e-mail address that is stored in your Switch edu-ID<\/a> account as your preferred e-mail address. SLSP only sends invoices or payment reminders by e-mail and not by post.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Why am I receiving a payment reminder even though I paid the invoice a few days ago? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t
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It may take a few days for an incoming payment to be recognised by SLSP. Overlaps may therefore occur during this period. If you have paid the invoice in full and provided the correct payment information, you can consider incoming payment reminders to be irrelevant.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Was your question not answered?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your question has not been answered in the Q&As above, please contact us using the contact form.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\tContact SLSP<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FAQ on swisscovery invoices Do you have a question about an invoice, are you wondering why you are receiving an invoice from SLSP AG or are you wondering who you can contact? We have compiled various questions and answers about swisscovery invoices below.\u00a0 Questions about invoices Direct contact with SLSP Questions about invoices Various questions […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3056","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/pages\/3056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/comments?post=3056"}],"version-history":[{"count":47,"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions"}],"predecessor-version":[{"id":5843,"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/pages\/3056\/revisions\/5843"}],"wp:attachment":[{"href":"https:\/\/new.slsp.ch\/en\/wp-json\/wp\/v2\/media?parent=3056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}